Privacy Policy

Inner is a platform that helps sales teams prepare, analyze and improve their sales meetings.

For the data your organization uploads to the platform (meetings, transcripts, deals, contacts), your organization is the data controller and Inner acts as a processor: we process it only to provide the service and following its instructions. For account and website data, Inner is the controller.

Account data: first and last name, email, organization, team, role, profile picture, preferences (time zone, language, theme) and an encrypted password.

Meeting content: audio processed in real time, transcripts, notes, analyses, scores, action plans, follow-up emails and practice simulations.

Sales data: deals, stages, contact people (name, email, title, company) and playbooks your team records or imports.

Data from integrations you connect: your calendar events, the Notion pages you choose and the CRM information needed to sync deals.

Technical data: last sign-in date, usage logs, IP address and browser data needed for security and troubleshooting.

To provide the service: transcribe and analyze meetings, generate recommendations and reports, and show metrics to authorized sellers, managers and administrators.

To manage your account, authenticate you, send operational emails (credentials, password resets, notifications) and provide support.

To keep the platform secure, prevent abuse and comply with legal obligations.

We do not sell personal data and we do not use your conversations to train artificial intelligence models, ours or anyone else's.

Google: you can sign in with your Google account and connect Google Calendar with read-only access to see your upcoming meetings. Inner's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. That information is used only to show and prepare your meetings; it is not transferred to third parties except to provide the service, not used for advertising and not used to train AI models.

Notion: if you connect Notion, we only access the pages you explicitly share in order to import playbooks.

CRM (e.g. HubSpot): if your organization connects its CRM, we send and read the deal and meeting information needed to keep them in sync.

You can disconnect any integration at any time; when you do, we stop accessing that source and delete the access tokens.

To operate the service we rely on providers that process data on our behalf under confidentiality obligations: Google Cloud (hosting, database and storage), Deepgram (audio transcription), OpenAI and Anthropic (AI analysis and assistants, through APIs that do not use the data for training), ElevenLabs (voice for practice simulations) and Google Workspace (email delivery). We share the up-to-date list on request.

Each organization's information (conversations, deals, contacts, playbooks, sales methodology, metrics and results) is confidential and isolated from that of any other organization. It is never shown, shared or sold to other customers.

We do not use one organization's information to generate analyses, recommendations or content for other organizations, nor to train artificial intelligence models.

Within your organization, each user only accesses what their role allows: sellers their own meetings and deals, and the managers and administrators your organization designates the information of their teams.

Data is hosted with our cloud providers, mainly in the United States, encrypted in transit and at rest. Integration tokens are stored encrypted. Our team's access to customer data is restricted and only to provide requested support.

We keep data while your organization's account is active. Users and administrators can delete meetings and content at any time. If the organization cancels the service, it can export its information and we delete the rest, including backups, within 30 days.

You can request access to, correction, update or deletion of your personal data, object to its processing or withdraw consent, in accordance with applicable law (including Colombian Law 1581 of 2012 and equivalent rules in your country). If your account belongs to an organization, you can also send your request to its administrator. We respond within the legal deadlines.

We only use the local storage and cookies needed to keep you signed in and remember your preferences (such as language). We do not use advertising cookies.

We may update this policy at any time without prior notice. The current version is the one published on this page, with its last updated date. For any privacy question, write to us at nicolas@innerone.co.