Your conversations are yours.
We only borrow them to help you close.
You're letting us listen to every commercial conversation in your company. Here is exactly what happens to that data.
Where is the data hosted?
Encrypted in transit and at rest with our cloud providers in the United States. Access is scoped per workspace; no cross-customer data mixing.
How long do you keep it?
As long as your workspace is active. You can shorten retention per workspace or delete any recording, transcript, or analysis at any time.
Who can see it?
The rep on the call, their manager, and the admins you designate. On our side, access is limited, logged, and only for support you request.
Do you train models on our conversations?
No. We never use your conversations to train models, ours or anyone else's, and we don't share them with third parties beyond the sub-processors required to run the product.
What happens when we cancel?
You export what you want and we delete the rest, including backups, within 30 days. No hostage data.
Where are you on SOC 2?
Controls are implemented and SOC 2 Type II is in progress. We'll share our current status, sub-processor list, and a DPA on request.
Need a DPA, our sub-processor list, or a security questionnaire filled out? Ask in the diagnosis and you'll have it the same week.